— Jeff and Debbie on email
We chose Suzy because of our very positive experience with her during our last move, and USAA mortgage experience, when relocating from PA to IL in 2008 after a work location. Suzy found us exactly what we needed back then and provided expert guidance and personal support through the process.
We contacted her immediately when we were exploring the idea of moving to Naperville after I retired from Exelon in March. She immediately engaged us in the USAA Rewards Network and engaged us personally in preparing for what would be a long complicated but highly successful transition. We got sold and into the house that was exactly what we were looking for in a very tight market.
USAA automatically assigned a different brokerage company and agent when I signed up for the Rewards Network, in parallel with my request for Suzy to be assigned. When I brought this up, the transition by USAA and Coldwell to officially assign Suzy all occurred in the same day.
Suzy and Brenda immediately went to work on getting us sold and provided outstanding service and advice to us as if we were their only client. Suzy, with Brenda’s expert assistance, was responsible for us getting our North Aurora home “show ready” in short order. I couldn’t believe I was looking at my own house of 10 years when I saw the brochure pictures. I was also impressed with the new automated processes for listing and showing. We were overwhelmed with requests to show only minutes after going live and we had an offer on the first day it showed, which eventually became the sale at full asking price.
Suzy’s coordination with the three involved USAA reps – Rewards Network coordinator (Amber King), Loan Officer (Krystal Thompson), and especially Mortgage Processor (Emily Sinclair) was top notch. This was our eighth move in 40 years and definitely the best experience.
Well done! (BZ , as we would say in the Navy)
Jeff and Debbie Sword